Grievance Letter

Grievance Letter

Marcelo Pitt
Martinez street 234
Madrid
April 1, 2012
Thomas Lund
Accounting Manager
Victory Industries
Hamden park 408
London
Dear Thomas Lund
This letter is to complain about service I recently received from a Victory industries of customer service representative named Michael moore.
I called victory industries on March 29  to find out how to deal with a problem I’ve had with Victory industries 21X4 I have just bought. After I had been on hold for several minutes, Michael moore came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. He put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am returning or cancelling Victory Industries Type 21X4 immediately, and I expect a full refund. I will be informing my friends and family about this experience.
Sincerely,

Marcelo Pitt


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