If you have made a mistake, or are in any way at fault, admit it freely and without excuses—even gratefully. It would then be difficult for a customer to continue to feel a grudge” against you.
Letter regretting an oversight
779 / c – Highbury Center
Sydney– 223 478
Phone : 0245 – XXXXXXXX
Fax : 0245 – XXXXXXXX
15th February 2008
1125 / K – Mandalay Street,
Darwin – 682 016.
Attn : Purchase Manager
Dear Mr Johnson,
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house has not been completed by the date promised.
On referring to our earlier correspondence I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.
I realize only too well the inconvenience my oversight must be causing you and will do everything possible to avoid any further delay.
I have already given instructions for the work to have first priority and
the engineers working on the job will be placed on overtime. These arrangements should see the work completed by next weekend.